Privacy

Therrafine bv is responsible for the data you entrust to Therrafine.

For an order: your name, your phone number, your e-mail if you give it, your note and what you order. For an account: your e-mail and, if you choose one, your password, encrypted. For a request sent through the form: your contact details and your message.

An order placed with your e-mail appears in your account if you open one with that address. An order's link shows its details until 30 days after the handover (90 days at most after the order); after that it shows only its contents and progress, and a new link is sent on request to the order's e-mail address.

With each order, we keep the date and the wording of your confirmation that you are 18 or older, as proof that the sale follows the law.

For our news: your e-mail or WhatsApp number, the language you chose and the proof of your agreement (the version of the text you accepted, its date and the date of your confirmation).

To prepare, deliver and collect payment for your order and send you its confirmation and receipt (performance of the contract), to keep our accounts (legal obligation) and to answer your requests.

To send you our news (opening, new cuvées), with your agreement, which you withdraw at any time through the link in each e-mail or by writing to us. A WhatsApp sign-up is confirmed by your own message.

Supabase (database and accounts, hosted in the European Union), Resend (sending e-mails), Stripe (card payment, if you choose it) and Cloudflare (serving the site). They act on our instructions. We do not sell your data or use it for advertising.

• Orders, payments and receipts: 10 years, for our accounting obligations. Your name and contact details can be removed from them on request.
• For an order placed in a company's name, its company name, tax number, your purchase order reference and its billing address stay on the order and its invoices for that period, even after your data is erased; the billing email is erased, and everything is if the company is a natural person.
• Content of the e-mails we send you: 12 months.
• Requests sent through the form: 12 months.
• An order without an account: a fingerprint of your connection, never the address itself, for one day, to limit orders sent in series from one connection.
• Account: until you ask for it to be deleted.
• News: as long as you stay signed up. A sign-up not confirmed is erased after 7 days; every 24 months we ask for your agreement again and erase your address without an answer. After you unsubscribe, we keep only a fingerprint of the address and the dates, as proof.

You can ask to access your data, correct or erase it, and object to its processing. Write to us: contact form

You can also contact the data protection authority of your country.

The shop keeps your cart and the market you chose in your browser's storage and, if you sign in, your session, which ends when you sign out or after 30 days without a visit. The language you chose is kept in a one-year cookie, to reopen the shop in that language. We use no advertising cookies.